Privacy Policy

Our Commitment
Climbing Together Inc. respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using ClimbingTogether.org, you agree to this policy.

Who We Are
Climbing Together Inc. is a Florida 501(c)(3) nonprofit organization located at PO Box 181644, Casselberry, FL 32707. You may reach us at [email protected].

Age Restriction
This website is intended for users 18 years of age or older in the United States. We do not knowingly collect information from children under 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

Information We Collect
We collect the information you choose to share with us, including your name, email address, phone number, and mailing address. When you request assistance, we may also collect household details, information about your needs, and documents that help verify eligibility, such as identification or proof of address.

When you make a donation, we collect your name, contact details, and gift amount. Payment card details are processed securely by our donation platform and are never stored by Climbing Together. If you volunteer or partner with us, we may collect your availability, interests, and organization details.

Our website also collects limited technical information, such as browser type, device information, IP address, and pages visited, through cookies and similar technology.

How We Use Your Information
We use your information to review and respond to assistance requests, verify eligibility, process donations, and provide tax receipts. We also use it to coordinate volunteers, events, and partnerships, and to send updates, event announcements, and newsletters you have chosen to receive. Information may also be used to improve our website and programs and to meet legal and compliance obligations.

How We Share Your Information
Climbing Together does not sell, rent, or trade your personal information. We share information only with trusted service providers that help us operate, such as our website, CRM, email, and donation platforms, and only as needed for them to provide their services. With your permission, we may share information with partner agencies when you request a referral. We may also disclose information when required by law or to protect the safety of any person.

Text Messaging (SMS/MMS)
When you opt in, Climbing Together may send non-marketing text messages, including responses to your inquiries, assistance application status updates, eligibility verification requests, appointment and pickup reminders, event and registration confirmations, volunteer scheduling and shift reminders, and donation receipts. With your separate consent, we may also send marketing text messages, including event announcements, donation drives, volunteer opportunities, and community updates. Consent to receive text messages is not required to receive services or make a donation.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be shared with service providers solely to deliver text messages on our behalf. Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. Reply STOP to opt out or HELP for assistance at any time.

Protecting Sensitive Information
Information shared in assistance applications is treated with strict confidentiality and is accessible only to authorized Climbing Together team members. The location and identity of survivors of domestic violence will never be shared without written consent, except where required by law.

Cookies and Website Technology
Our website uses cookies and similar tools to understand how visitors use the site and to improve the experience. You can disable cookies in your browser settings, although some features may not work properly.

Data Security
We use reasonable administrative, technical, and physical safeguards, including encrypted connections and restricted access, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention
We keep information only as long as needed to serve you, maintain donation records, and meet legal requirements. Documents submitted for verification are securely deleted once they are no longer needed.

Your Choices and Rights
You may request to access, correct, or delete your personal information, or opt out of communications at any time, by contacting [email protected]. You can unsubscribe from emails using the link in any message and opt out of text messages by replying STOP.

Accessibility
If you need help accessing any part of this website, please contact [email protected] and we will gladly assist you.

Third-Party Websites
Our website may link to other websites, including donation processors and community resources. We are not responsible for the privacy practices of those websites.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted, and the effective date above will be updated.

Contact Us
Climbing Together Inc.
PO Box 181644
Casselberry, FL 32707

888.812.HERO (4376)
Assistance, sponsorship, donation, and privacy requests: [email protected]
General inquiries: [email protected]